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Warranty & Return Policy

We will accept most any item we sell as a return for full credit less shipping costs within 45 days of receiving the product(s) if product is not damaged, except specially fabricated and special order items listed below.

After 45 days, the product's manufacturer becomes responsible within the limitations of their specific warranties. You are responsible for shipping charges back to us. Please read the full explanation below for exceptions and conditions.

How To Return Item(s)

All returned items must have an RMA number. Mark the RMA number clearly on the outside of the package or on the shipping label. Call 1-877-855-9441 always before returning an item.

Ship to: A1AluminumGate.com, Att: Returns, 104 W Hanlon, Tampa , FL 33604

You must return the item(s) in its original condition and in its original store presentation box or container. Please place the items original box inside another box to protect the original. The customer is responsible for the safe and undamaged return of all items. Do not reuse packing or shipping boxes that have been damaged. Upon receiving the item(s) back, we will inspect them to make sure all parts, including installation instructions and documentation, are returned. Damaged or missing items will be deducted from your refund. Ship all items with signature required and insured. Failure to do so could result in no refund, if it is clear we had not received the item back. All items returned missing instruction manuals, original packaging materials or in an otherwise unsellable condition will be charged a minimum $9.99 fee.

Amount of refund

Shipping charges are not refundable. If the original shipping charge is indicated on your invoice, your refund will not include that shipping charge. On items over $100.00, as shown on your invoice, and which included shipping charges, the actual shipping charge will be deducted.

Refused shipments at time of delivery

Orders that are refused at time of delivery with no damage to the gate are subject to no refund, and an additional charge for the shipping fee back to you. If for any reason you feel that a shipment is not acceptable, call us immediately at 1-877-855-9441. In cases of damaged merchandise these shipping charges will be waived, if a successful claim can be filed against the shipper with your assistance.

Special orders

All orders are considered special fabrication made to your specifications and measurements therefore they are not returnable or refundable, unless the product is damaged or not built as ordered. This includes all gates, kennel panels, chain link software, ornamental aluminum fence, vinyl fence, chain link fences and customized work of any kind. Only products that are advertised as our standard product line can be accepted for returns.

Pricing Errors and Omissions

As we look to increase the number of items being offered on our site, the chance increases that an item may be shown with an incorrect price. We work hard to avoid these errors, but they can happen. If we have made a mistake on an item you are wanting to purchase, we will attempt to honor that price if at all possible. Unfortunately there may be times when we cannot honor a wrong price and, therefore, we reserve the right to cancel any order.


A1AluminumGate.com strives to be accurate in depicting all products featured on our website. Specifications are subject to change due to manufacturer's changes. If specifications must be perfectly accurate and up-to-date, please inquire about current specifications before ordering your product.

For more information, please contact us toll free 1-877-855-9441.

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Copyright © 2010 A1 Aluminum Gate, Inc. All Rights Reserved  ●  104 West Hanlon Street  ●  Tampa, FL 33604  ●  Fax: 813-315-6151  ●  Phone: 813-944-2600 / 877-855-9441 (toll free)